Returns & Exchanges

At HomeCooks, we strive for culinary excellence, but if your meal kit or specialty ingredients arrive in less than perfect condition, we are committed to making it right. Due to the perishable nature of our products, we offer credits or replacements for items that do not meet our freshness standards.

Return Process

• 1.
  Inspect Your Delivery

  Please check your order immediately upon arrival to ensure all perishable items are fresh and the packaging is intact.

• 2.
  Document the Issue

  Take clear photos of any damaged packaging or quality concerns to help our kitchen team investigate the discrepancy.

• 3.
  Contact Support

  Email our support team within 24 hours of delivery with your order number and the photos you captured.

• 4.
  Receive Resolution

  Once reviewed, we will issue a full refund to your original payment method or apply a credit to your next HomeCooks box.