Frequently Asked Questions
Everything you need to know about our chef-prepared meals delivered to your door.
How do I store my HomeCooks meals?
All meals should be refrigerated immediately upon arrival. Most dishes stay fresh for up to 4 days, or you can freeze them for up to 3 months if you want to enjoy them later.
Where do you source your ingredients?
We prioritize local, seasonal ingredients and work with trusted suppliers who meet our high standards for animal welfare and sustainable farming practices.
How does the delivery process work?
We deliver in temperature-controlled boxes with non-toxic ice packs. You don't need to be home to receive your order; our couriers will leave it in your designated safe space.
Can I skip a week or cancel my subscription?
Absolutely. You have full control via your account dashboard. You can skip, pause, or cancel your subscription at any time before your weekly cutoff deadline.
Do you cater to specific dietary requirements?
Yes, we offer a wide range of options including gluten-free, dairy-free, vegan, and keto-friendly meals. You can use our website filters to view meals that fit your lifestyle.
What should I do if my order is damaged?
Customer satisfaction is our priority. If your box arrives damaged or any items are missing, please contact our support team within 24 hours with a photo for a full refund or replacement.